Company Policy

MockPro Funds is committed to providing exceptional service in the areas of banking, chargeback recovery, scam refund assistance, loan facilitation, and dispute resolution (DPS and FDR). Our mission is to ensure that our clients receive the highest level of support, and that their financial interests are protected throughout every service process. This document outlines our company policies, which are designed to maintain transparency, protect client rights, and ensure compliance with applicable laws and regulations.

1. Introduction

MockPro Funds is dedicated to providing secure and efficient services for financial recovery, including chargeback recovery, scam refunds, and financial dispute resolution. We strive to create a safe, ethical, and reliable environment for our clients, adhering to all relevant laws and regulatory guidelines governing financial services. Our services are designed to help individuals and businesses recover their funds and resolve any financial disputes effectively.

2. Scope of Services

Our services include, but are not limited to:

  • Banking Services: Support for clients in managing and optimizing their banking needs.
  • Chargeback Recovery: Assistance in initiating chargeback claims and recovering funds from unauthorized or fraudulent transactions.
  • Scam Recovery and Refunds: Providing expert guidance and strategies for recovering funds lost due to scams or fraudulent activities.
  • Loan Facilitation: Assistance in connecting clients with legitimate loan providers for personal or business needs.
  • Dispute Resolution (DPS & FDR): Professional support in resolving financial disputes and facilitating financial dispute resolutions in accordance with industry standards and legal frameworks.

3. Client Responsibilities

By using our services, clients agree to the following responsibilities:

  • Accurate Information: Clients must provide accurate, complete, and truthful information regarding all transactions and issues for which they seek assistance. Failure to provide accurate information may result in delays or the inability to process a claim or recovery.
  • Compliance with Laws: Clients must ensure that their activities comply with all relevant laws and regulations governing their financial transactions.
  • Fee Structure: Clients must agree to our transparent fee structure, which will be communicated clearly before the initiation of any service. Fees are based on the services provided and are typically contingent on the successful recovery of funds or resolution of disputes.
  • Authorization: Clients must grant us the necessary authorization to act on their behalf when initiating chargebacks, scam recovery processes, or any other recovery services.

4. Confidentiality and Data Protection

  • Privacy: We value your privacy and take all necessary measures to protect your personal and financial information. Any data collected from clients is used solely for the purposes of providing our services and is handled in accordance with applicable privacy laws.
  • Data Security: We employ advanced security protocols to safeguard all client data and transactions. This includes encryption technologies to prevent unauthorized access to sensitive financial information.

5. Fees and Payments

  • Fee Structure: Our services may include fees for chargeback recovery, scam refunds, loan facilitation, and dispute resolution services. Fees will be clearly outlined in a written agreement and are typically contingent on the successful recovery of funds or resolution of disputes. If no funds are recovered or no resolution is reached, clients will not be charged fees unless otherwise agreed upon in the service contract.
  • Payment Terms: Payments for services may be required upfront or upon successful completion, as detailed in the specific service agreement. Clients are responsible for ensuring that payments are made on time according to the terms outlined.

6. Service Disclaimers

  • No Guarantees: While we use our expertise and best efforts to recover funds or resolve disputes, MockPro Funds does not guarantee any specific outcomes. The success of each case depends on various factors, including the nature of the transaction or dispute, and the cooperation of relevant parties.
  • External Factors: We are not responsible for delays or issues arising from external factors beyond our control, such as banking regulations, third-party actions, or changes in the law.
  • Non-Liability for Fraudulent Activities: While we assist clients in recovering funds from fraudulent transactions, we are not liable for any losses that occur due to fraud or misconduct on the part of the client or third parties.

7. Dispute Resolution

  • Internal Dispute Resolution: If any client has a complaint or issue regarding our services, we encourage them to contact our customer service team directly. We will make every effort to resolve any disputes promptly and fairly.
  • External Dispute Resolution: If a dispute cannot be resolved internally, we may refer clients to appropriate external dispute resolution mechanisms, such as regulatory bodies or arbitration services, depending on the nature of the issue.

8. Terms of Termination

  • Termination by Client: Clients have the right to terminate any service at any time by providing written notice to MockPro Funds. Termination does not absolve the client from any fees owed for services already rendered or agreements in place.
  • Termination by MockPro Funds: We reserve the right to terminate any service at our discretion, especially in cases where clients provide false or misleading information, fail to comply with the terms of service, or engage in illegal activities. In such cases, fees may be charged for work already completed.

9. Legal Compliance and Ethical Standards

  • Adherence to Laws: MockPro Funds adheres to all applicable local, state, and federal regulations regarding financial services, fraud prevention, chargeback processes, and data protection. We maintain strict ethical standards in all our business practices and expect our clients to do the same.
  • Anti-Money Laundering (AML) & Know Your Customer (KYC) Compliance: In accordance with anti-money laundering and fraud prevention regulations, we may require clients to provide identification and documentation to verify their identity before initiating certain services.

10. Limitation of Liability

  • Limitation of Responsibility: MockPro Funds shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, including lost profits, lost opportunities, or reputational damage.
  • Maximum Liability: Our maximum liability in connection with any service provided is limited to the total fees paid by the client for the specific service in question.

11. Amendments to the Policy

MockPro Funds reserves the right to amend or update this company policy at any time. Any changes to this policy will be communicated to clients through our website or via email. Clients are advised to review this policy periodically for any updates.

12. Contact Information

For any questions, concerns, or clarifications regarding our policies, please contact us.