MockPro Funds is are committed to protecting your privacy and ensuring that your personal and financial information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and use our services, including chargeback recovery, scam refund assistance, loan facilitation, and dispute resolution (DPS & FDR).

Please read this Privacy Policy carefully to understand how we collect, use, and protect your data. By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information from our clients:

1.1 Personal Information

This includes any information that can personally identify you, such as:

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Payment Information (credit card details, bank account numbers, etc.)
• Identity Verification Documents (e.g., government-issued ID)
• Social Security Number (SSN) or equivalent, when applicable
• Bank Account Details (for services related to chargeback recovery or scam refund)

1.2 Non-Personal Information

This includes data that cannot be used to identify you personally. It may include:

• IP Address
• Browser Type and Version
• Device Type and Operating System
• Location Information
• Pages Visited on the Website
• Time Spent on the Website
• Cookies and Tracking Data (as detailed below)

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

2.1 Providing Services

• To assist you with chargeback recovery, scam refund claims, and other financial dispute resolutions.
• To facilitate loans, DPS, and FDR (Financial Dispute Resolution) services.
• To process payments for services rendered.

2.2 Communication

• To respond to your inquiries and provide customer support.
• To send important notifications regarding your account, services, and updates to our policies or terms of service.
• To send marketing communications or newsletters, if you opt-in to receive such information.

2.3 Security and Fraud Prevention

• To verify your identity in order to ensure that we are providing services to authorized individuals.
• To monitor and prevent fraudulent activities or unauthorized access to our services.

2.4 Website Improvement

• To analyze how users interact with our website in order to improve the user experience and ensure our website is functioning properly.

2.5 Legal Compliance

• To comply with any legal obligations, including compliance with regulatory bodies and responding to legal requests such as subpoenas or court orders.
• To investigate or defend against any claims or legal disputes.

3. How We Protect Your Information

At MockPro Funds, we take the protection of your personal and financial information seriously. We employ the following measures to safeguard your data:

• Encryption: All sensitive personal and financial data, such as payment information, is encrypted during transmission using industry-standard SSL encryption technology.
• Data Access Controls: Only authorized personnel have access to your personal data. We limit access to personal information to individuals who need it to perform their job functions.
• Regular Security Audits: We conduct regular security audits and assessments to identify and address any vulnerabilities.
• Secure Servers: Our servers are hosted in secure data centers, and we use firewalls and other security technologies to protect your data.

Despite our best efforts to safeguard your data, no method of online transmission or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in providing our services, such as payment processors, banking partners, or identity verification services. These providers are obligated to protect your data and use it only to perform services on our behalf.

4.2 Legal and Regulatory Requirements

We may disclose your information if required to do so by law or in response to a valid legal process, such as a subpoena, court order, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, and you will be notified of such a transfer.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance the user experience and gather non-personal data about how our website is used. Cookies are small text files stored on your device that help us remember your preferences and track user activity.

You can choose to disable cookies through your browser settings, but please note that this may limit your ability to access certain features of the website.

6. Your Rights Regarding Your Information

Depending on your jurisdiction, you may have the following rights concerning your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you.

6.2 Right to Correct

You have the right to request that we correct any inaccuracies in your personal information.

6.3 Right to Delete

You have the right to request that we delete your personal data, subject to legal or contractual obligations that may require us to retain your information.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information under certain circumstances.

6.5 Right to Withdraw Consent

If we process your data based on consent, you can withdraw your consent at any time by contacting us. This will not affect the lawfulness of processing based on consent before the withdrawal.

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by MockPro Funds. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us.